Support
How can I help?
Search the answers below. If your question isn't here, use the contact form — I answer support myself, and anything asked more than once ends up on this page.
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How do I contact support?
Use the contact form, or email [email protected] with RB_Support in the subject line. I answer support myself.
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Do I need to install anything to use CalorieGoals?
No. CalorieGoals runs as a full web app in any modern browser, on desktop or phone. If you'd rather have a native app, the iOS app is on the App Store and an Android app is in beta.
- CalorieGoals
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How do I sync my computer with my phone or tablet?
Create a matching account on each device using the same username, master password and encryption type, then log in to the same free cloud account from both. Your devices reconcile every 2–3 minutes.
- Easy Password Storage
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Is my BoardGameGeek password secure in ScoreGeek?
Your BGG password is sent encrypted over HTTPS to our server, which signs in to BGG on your behalf and gets back a temporary token. From then on the app uses the token, not your password.
- ScoreGeek
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Is my BGG password saved in the cloud or exported to CSV?
No. It is stored only on the device you entered it on. If your group uses several copies of ScoreGeek, you'll need to enter it on each device you want to post plays from.
- ScoreGeek
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Where is my Easy Password Storage data stored?
Encrypted, on your device. If you use cloud sync, a copy of that already-encrypted data is stored in your cloud account so other devices can pull it down — but only your devices can decrypt it.
- Easy Password Storage
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Will my CalorieGoals data carry over to the mobile apps?
Yes. Your log lives with your account, not on one device, so signing in to the mobile app picks up exactly where the web app left off.
- CalorieGoals
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Can you see my master password?
No. It is never transmitted over the internet and never stored on any server. That is why you re-enter it when setting up each device rather than having it sync across.
- Easy Password Storage
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How accurate is CalorieGoals' meal scanning?
It's a starting point, not a verdict. Scanning identifies the food and estimates the portion, and you can adjust either before it goes into your log.
- CalorieGoals
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Which plays get posted to BoardGameGeek?
Every play scored on the device is posted automatically to any participating player's account. Games already in your History are posted when you use the Post to BGG button.
- ScoreGeek
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Can someone else post my plays to BGG for me?
Yes — either enter your BGG login on their device, or post them yourself after syncing through the cloud or importing the plays from another player's BGG account.
- ScoreGeek
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Is the mobile app a separate purchase from the Mac app?
Yes — the iOS and Mac apps are sold separately on their respective App Stores, $2.99 each. They share the same cloud account, so one vault syncs across all your devices.
- Easy Password Storage
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How do I create a user and choose an encryption type?
The first time you open the app you pick a username, master password and encryption type. You can create as many separate users as you like — each vault is encrypted separately and invisible to the others.
- Easy Password Storage
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What ScoreGeek data is pushed to the cloud?
Players, Games, Sessions, Scores and Achievements. Sensitive data like your BGG password, and large files like photos, are never pushed.
- ScoreGeek
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How do I list my passwords alphabetically by title?
Use the toggle to the right of the search bar to switch to Title View, then click the Title column to sort A–Z. The app remembers the setting.
- Easy Password Storage
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Can I share my ScoreGeek cloud login with other people?
Yes — it's designed for that. Sharing one login is how a gaming group keeps all its data in sync across many devices.
- ScoreGeek
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How do I add, edit, search and delete passwords?
Use the Add button to create an entry with a title, username and password. Select an entry and use Edit or Delete to change it. Type in the search box to filter the list instantly.
- Easy Password Storage
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How do I open a website and copy its password automatically?
Give an entry a URL, then select it and click Launch to open it in your browser. In Preferences you can have the password copied to the clipboard automatically, and cleared again 30 seconds later.
- Easy Password Storage
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How many ScoreGeek cloud accounts can I create?
As many as you like. Data is only posted to the account you're currently signed in to, and logging in to an account syncs it with that device.
- ScoreGeek
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Does ScoreGeek require personal information?
No. You may want to add an email address so you can retrieve a lost password, but it's optional — and it won't be spammed or shared.
- ScoreGeek
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How do I import or export my passwords?
Use Export to write an encrypted file protected by your master password, and Import to read one back. It's the way to move your vault to another computer or keep an offline backup.
- Easy Password Storage
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Whose ScoreGeek data will show up on my device?
Only data from people signing in to the cloud with the same username and password as you.
- ScoreGeek
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Can I remove players that someone else added?
Yes, but deleting a player removes them from every device on the account. To hide someone on just your device, use the Edit Players section instead.
- ScoreGeek
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